Privacy Policy

Privacy Policy

Effective Date: 11/24/2025

Saen-energy.com (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or use our website [saen-energy.com] (the “Site”). By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
1.1 Personal Information: Name, email address, phone number, billing/shipping address, payment information, and other details you provide when making a purchase or contacting us.
1.2 Non-Personal Information: Browser type, IP address, device information, pages visited, and other analytics data collected automatically through cookies or similar technologies.
1.3 User-Generated Content: Messages, comments, or other content you submit through forms or interactive features on the Site.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment and shipping.
  • Provide customer support and respond to inquiries.
  • Improve our Site, services, and user experience.
  • Send promotional or marketing communications (with your consent where required).
  • Comply with legal obligations and prevent fraud or illegal activity.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Payment processors, delivery companies, IT providers, and other partners assisting in Site operations.
  • Legal Authorities: If required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

We use cookies and similar technologies to improve Site functionality, analyze usage, and deliver personalized content. You can manage or disable cookies through your browser settings, but some features of the Site may not function properly.

5. Your Rights (GDPR & UAE)

If you are a user in Europe or the UAE, you have the following rights:

  • Access: Request a copy of your personal data we hold.
  • Correction: Update or correct your information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Restriction or Objection: Limit or object to certain processing activities.
  • Data Portability: Receive your data in a portable format.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

The Site is not intended for children under 13 years old. We do not knowingly collect personal information from children.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted on the Site with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how we handle your data, contact us at:
[info”@”saen-energy.com]
[1115 – 11th Floor – Burlington Tower – Business Bay – Dubai – UAE]